Terms & Conditions

Last Updated: August 28, 2026

These Terms & Conditions apply to purchases made through the website of Olivia and William Ottawa.

By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Cookie Policy.

If you have any questions, please contact:

Olivia and William Ottawa
Ottawa, Ontario, Canada
Email: info@oliviaandwilliamottawa.com

1. Applicability

These Terms & Conditions apply to all offers, purchases, orders, and agreements made through our website.

By placing an order, you confirm that you have read and accepted these Terms & Conditions.

If one part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

2. Product Information

We aim to present our products as accurately as possible.

This includes product descriptions, images, sizing information, specifications, availability, and pricing.

However, some differences may occur.

For example:

• Colours may appear slightly different depending on your screen or device
• Product packaging may vary
• Minor design or specification differences may occur
• Typographical or pricing errors may occasionally appear
• Product images may not always reflect exact scale or colour

We may correct errors or inaccuracies when they are discovered.

Where necessary, we may also update product information without prior notice.

3. Prices

Prices displayed on our website may change from time to time.

The price shown during checkout at the time you place your order will normally be the price applicable to that purchase.

Promotional prices may only apply during a specific promotional period.

Discounts, promotional codes, or sale offers may be subject to additional conditions.

We reserve the right to correct clear pricing errors.

If a material pricing error affects an order you have already placed, we may contact you before processing the order.

4. Orders

All orders are subject to acceptance and product availability.

After placing an order, you may receive an automated confirmation.

This confirmation does not necessarily mean that the order has already entered fulfillment.

We may refuse or cancel an order where reasonably necessary, for example in cases involving:

• Suspected fraud
• Unauthorized payment activity
• Incorrect pricing
• Product unavailability
• Abuse of promotional offers
• Abuse of our return or refund procedures
• Incorrect or incomplete customer information

If we cancel an order after receiving payment, any amount due to be refunded will normally be returned to the original payment method.

5. Payment

Orders must be paid using one of the payment methods offered during checkout.

Available payment methods may vary depending on your location, device, currency, or payment provider.

Payment processing may be handled by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

An order may not proceed if payment authorization is unsuccessful.

6. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Processing may take longer during:

• Promotional campaigns
• Seasonal sales
• Public holidays
• Unusually high order volumes
• Other exceptional circumstances

Orders are generally not processed on weekends or public holidays.

7. Shipping and Delivery

After processing, orders are generally delivered within 5–12 business days.

This is an estimated delivery period and not a guaranteed delivery date.

Delivery times may be affected by factors including:

• Carrier delays
• Customs procedures
• Weather conditions
• Public holidays
• High seasonal demand
• International transportation
• Local delivery disruptions
• Circumstances outside our reasonable control

Some products may be shipped directly from international fulfillment partners or suppliers.

Products from the same order may occasionally arrive in separate packages.

For complete shipping information, please review our Shipping & Delivery Policy.

8. Shipping Information Provided by the Customer

Customers are responsible for providing complete and accurate delivery information.

This includes the correct:

• Name
• Street address
• House or building number
• Apartment or unit number where applicable
• City
• Province
• Postal code
• Country
• Contact information where requested

If you notice an error after placing an order, please contact us as quickly as possible at:

info@oliviaandwilliamottawa.com

We cannot guarantee that changes can be made after fulfillment has started.

We are not responsible for additional costs or delivery problems caused by incorrect information provided by the customer, except where applicable consumer law provides otherwise.

9. Returns, Refunds, and Exchanges

Returns and refunds are handled according to our Return & Refund Policy.

Customers may generally request a return within 30 days after receiving their order, subject to the conditions stated in that policy.

Certain products may be excluded from returns for hygiene or safety reasons unless they are damaged, defective, or incorrect.

Please contact us before returning any product so that we can provide the appropriate instructions.

10. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

Cancellation may only be possible before an order enters processing or fulfillment.

Once an order has already been processed, transferred to a fulfillment partner, or shipped, cancellation may no longer be possible.

In that situation, the applicable return procedure may need to be followed after delivery.

11. Promotional Offers and Sales

Olivia and William Ottawa may occasionally offer:

• Seasonal sales
• Discount codes
• Promotional campaigns
• Multi-buy offers
• Limited-time discounts
• Special customer promotions

Promotions may be subject to specific start and end dates.

Unless otherwise stated, promotions cannot necessarily be combined.

We reserve the right to change or end a promotional offer where reasonably necessary.

Products purchased during promotions, including the Autumn Revival Sale, remain subject to applicable consumer rights and our Return & Refund Policy.

12. Product Availability

Products displayed on our website are subject to availability.

Stock information may occasionally change before our systems are updated.

If an ordered product becomes unavailable, we may contact you to discuss an alternative or provide a refund for the unavailable item.

We do not guarantee that a particular product, size, colour, or variation will remain available.

13. Complaints and Customer Support

If you experience a problem with a product, order, delivery, or service, please contact us.

Email:

info@oliviaandwilliamottawa.com

To help us review your request efficiently, please include where relevant:

• Your order number
• Your full name
• A clear description of the issue
• Photos or other supporting information

We aim to respond to customer inquiries within 5 business days.

14. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us first.

This gives us an opportunity to investigate and attempt to resolve the matter directly.

Nothing in these Terms & Conditions prevents you from exercising rights available through your bank, payment provider, or applicable consumer protection laws.

15. Intellectual Property

Unless otherwise indicated, content created for and owned by Olivia and William Ottawa may be protected by applicable intellectual property laws.

This may include:

• Website text
• Original product descriptions
• Branding
• Logos
• Graphics
• Original photographs
• Marketing materials
• Website design elements

Content owned by third parties remains the property of the relevant rights holder.

You may not copy, reproduce, modify, distribute, or commercially exploit our protected content without permission, except where permitted by law.

16. Acceptable Use of Our Website

You may not use our website in a way that:

• Violates applicable law
• Attempts to gain unauthorized access to our systems
• Interferes with website functionality
• Introduces malicious software
• Attempts to commit fraud
• Misuses promotions, payment systems, or customer accounts
• Infringes the rights of other parties

We may restrict access where misuse is reasonably suspected.

17. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we process it, how it may be shared, and what privacy rights may apply to you.

For privacy-related questions, contact:

info@oliviaandwilliamottawa.com

18. Limitation of Liability

To the extent permitted by applicable law, Olivia and William Ottawa is not responsible for losses that are indirect, unforeseeable, or caused by circumstances outside our reasonable control.

This may include delays or disruptions caused by:

• Shipping carriers
• Customs authorities
• Severe weather
• Transportation disruptions
• Third-party service outages

Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would not be legally permitted.

Nothing in this section removes mandatory rights available to consumers under applicable law.

19. Third-Party Services

Our website may rely on third-party providers for services such as:

• Payment processing
• Shipping
• Website hosting
• Analytics
• Customer communication
• Marketing
• Fulfillment

We may also provide links to third-party websites.

Those third parties may operate under their own terms and privacy policies.

20. Governing Law and Consumer Rights

These Terms & Conditions are subject to the laws that apply to the operation of Olivia and William Ottawa and to your purchase.

If you are a consumer, you may also benefit from mandatory consumer protection rights in your province, territory, country, or other jurisdiction.

Nothing in these Terms & Conditions is intended to remove rights that cannot legally be waived or restricted.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions when necessary.

Reasons for updates may include:

• Changes to our services
• Changes to our business operations
• Changes to payment or fulfillment processes
• Legal or regulatory developments
• Updates to our website

The latest version will be published on this page.

The date at the top of the page shows when these Terms & Conditions were most recently updated.

22. Contact Information

For questions regarding these Terms & Conditions, an order, or our services, please contact:

Olivia and William Ottawa
Ottawa, Ontario, Canada

Email: info@oliviaandwilliamottawa.com