Privacy Policy

Olivia and William Ottawa

Last Updated: August 28, 2026

At Olivia and William Ottawa, we value the trust you place in us when shopping on our website. Protecting your personal information is an important part of that trust.

This Privacy Policy explains what information we may collect when you visit our website, make a purchase, contact our customer service team, or otherwise interact with Olivia and William Ottawa. It also explains why we use this information, when it may be shared, and what choices you have regarding your personal data.

For questions about this Privacy Policy or the way we handle your information, you can contact us at:

Olivia and William Ottawa
Ottawa, Ontario, Canada
Email: info@oliviaandwilliamottawa.com

1. Information We May Collect

When you visit or shop with Olivia and William Ottawa, we may collect information that is necessary to provide our services.

Personal and Contact Information

This may include:

Your full name
Email address
Telephone number
Billing address
Shipping address

Order Information

When you place an order, we may process information such as:

Products you have ordered
Order value
Shipping method
Delivery information
Order and transaction history
Communications regarding your purchase

Payment Information

Payments are handled through secure third-party payment providers.

Olivia and William Ottawa does not normally receive or store your complete credit or debit card information. Payment providers process this information in accordance with their own security and privacy requirements.

Device and Website Information

When you use our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Website interactions
Referral information

Marketing Information

Depending on your preferences and consent, we may also process information relating to:

Newsletter subscriptions
Marketing preferences
Advertising interactions
Website browsing activity
Cookie preferences

2. Why We Use Your Information

Olivia and William Ottawa may use personal information to operate and improve our store.

This includes using information to:

Receive and process your order
Confirm your purchase
Arrange shipping and delivery
Provide order and tracking updates
Answer customer service questions
Handle returns, refunds, or other order-related requests
Maintain and improve our website
Understand how customers use our store
Prevent fraud, misuse, and unauthorized transactions
Meet legal, tax, and accounting requirements
Improve our products and customer experience
Send marketing messages when you have agreed to receive them

We only aim to collect and use information that is reasonably necessary for these purposes.

3. Grounds for Processing Personal Information

Depending on where you live, different privacy laws may apply to the processing of your information.

We may process personal information because:

It is necessary to complete your purchase or provide a requested service
We need to meet a legal or regulatory obligation
You have given us permission
We have a legitimate business reason to process the information

Legitimate business purposes may include maintaining the security of our website, improving our services, preventing fraud, and providing customer support.

Where consent is required, you may withdraw that consent subject to applicable law.

4. When Information May Be Shared

Running an online store requires us to work with third-party companies.

We may therefore share limited personal information with service providers when this is necessary to provide our services.

Payment Processors

Payment providers may receive information required to securely process your transaction.

Delivery and Logistics Providers

Shipping information may be shared with couriers, postal services, warehouses, and logistics companies so your order can be delivered.

Suppliers and Fulfilment Partners

Some products may be processed or shipped with the assistance of suppliers or fulfilment partners.

Where necessary, these partners may receive information such as your name, delivery address, telephone number, and order details for the purpose of completing your delivery.

Technology Providers

We may use third-party services for areas such as:

Website hosting
Ecommerce technology
Email communication
Analytics
Marketing
Fraud prevention
Customer service
Website security

We do not sell your personal information to third parties.

We aim to share only the information reasonably required for each service provider to perform its role.

5. International Processing and Transfers

Because Olivia and William Ottawa operates online, some service providers, suppliers, technology companies, or fulfilment partners may operate from countries other than Canada.

This means that personal information may occasionally be processed outside your province or country of residence.

Where required, we take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

Privacy laws in another country may differ from those in Canada.

6. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Different information may be retained for different periods.

For example, order, accounting, payment, and tax information may need to be retained for longer periods to comply with applicable legal or financial obligations.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

7. Cookies and Similar Technologies

Olivia and William Ottawa may use cookies and similar technologies to help the website function properly and to better understand how visitors use our store.

Cookies may be used for purposes including:

Remembering shopping cart information
Maintaining website functionality
Remembering preferences
Measuring website performance
Understanding visitor behaviour
Improving the shopping experience
Supporting advertising and marketing activities

Where required, you can choose your cookie preferences through our cookie banner.

You may also manage or remove cookies through your browser settings.

Disabling certain cookies may affect the way some parts of the website function.

8. Keeping Your Information Secure

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

Depending on the systems involved, these measures may include:

Encrypted website connections
Secure payment providers
Controlled access to customer information
Security monitoring
Account and system protection

No online system can guarantee absolute security. However, we take reasonable steps to reduce privacy and security risks.

9. Your Privacy Choices and Rights

Depending on your location and applicable privacy legislation, you may have rights concerning your personal information.

These may include the ability to:

Ask what personal information we hold about you
Request access to your information
Correct inaccurate or incomplete information
Ask for certain information to be deleted
Withdraw consent where processing relies on consent
Object to certain uses of your information
Ask us to limit certain processing activities
Request a copy of certain personal information

To submit a privacy request, contact:

info@oliviaandwilliamottawa.com

We may need to verify your identity before completing certain requests.

You may also have the right to contact the relevant privacy regulator in your jurisdiction if you believe your privacy rights have not been respected.

10. Marketing Communications

If you choose to receive promotional emails from Olivia and William Ottawa, we may send you information about:

New collections
Promotions
Seasonal sales
Product updates
Special offers

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing messages.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to an existing order.

11. Links to Other Websites

Our website may contain links to websites or services operated by other companies.

Olivia and William Ottawa does not control the privacy practices of those external websites.

If you visit another website through a link on our store, we recommend reviewing that website's own privacy policy.

12. Children's Privacy

Our website and products are not specifically intended for children.

We do not knowingly seek to collect personal information directly from children where parental or guardian consent would legally be required.

If you believe that information belonging to a child has been provided to us incorrectly, please contact us.

13. Updates to This Privacy Policy

We may occasionally update this Privacy Policy.

Changes may be made because of:

Updates to our services
Changes to the way our website operates
New service providers
Changes in applicable privacy requirements
Changes to our business processes

When we make changes, the updated version will be published on this page.

The date shown at the top of this Privacy Policy indicates when it was most recently updated.

14. Contact Us

For questions, privacy requests, or concerns about how your personal information is handled, please contact:

Olivia and William Ottawa
Ottawa, Ontario, Canada

Email: info@oliviaandwilliamottawa.com