Shipping & Delivery Policy

Last Updated: August 28, 2026

At Olivia and William Ottawa, we want your order to arrive as smoothly and clearly as possible. This Shipping & Delivery Policy explains how we process orders, how delivery works, and what you can expect after placing an order with us.

If you have any questions about your shipment, please contact:

Olivia and William Ottawa
Ottawa, Ontario, Canada
Email: info@oliviaandwilliamottawa.com

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information where available.

Orders are generally not processed on weekends or public holidays.

During busy periods, promotional events, or seasonal sales, processing times may occasionally take slightly longer.

2. Estimated Delivery Times

After processing, orders are generally delivered within 5–12 business days.

Actual delivery times may vary depending on the destination, shipping carrier, and fulfillment location.

Delivery may take longer due to circumstances such as:

• High seasonal demand
• Public holidays
• Severe weather
• Customs inspections
• Carrier delays
• Transportation disruptions
• Other circumstances outside our reasonable control

Delivery times are estimates and cannot be guaranteed.

3. Where Orders Are Shipped From

Olivia and William Ottawa works with selected fulfillment and shipping partners.

Some products may be shipped directly from international fulfillment centers or suppliers rather than from a local Canadian warehouse.

Depending on product availability, items from the same order may occasionally be shipped separately or from different locations.

This may result in multiple packages arriving on different days.

4. Customs, Duties, and Import Charges

Depending on the destination and shipping route, customs duties, import taxes, or other government charges may apply.

These fees are determined by local authorities and are outside the direct control of Olivia and William Ottawa.

Where applicable, such charges may be the responsibility of the customer unless otherwise required by law.

5. Shipping Costs

Shipping costs are shown during checkout before you complete payment.

The final shipping cost may depend on factors including:

• Delivery destination
• Package size or weight
• Shipping method
• Product type
• Promotional offers
• Discount campaigns

Any shipping fee that applies to your order will be displayed before the order is confirmed.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive tracking information by email.

You can use this information to follow the progress of your shipment.

Please note that tracking information may not update immediately after dispatch.

Depending on the carrier, it can take several days before the first tracking event appears.

If a package is delivered to a local pickup point or collection location, it is your responsibility to collect the package within the timeframe specified by the carrier.

If you experience a problem with tracking, contact:

info@oliviaandwilliamottawa.com

7. Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please carefully check:

• Full name
• Street name
• House number
• Apartment or unit number where applicable
• City
• Province
• Postal code
• Country
• Telephone number where requested

If you discover an error after placing your order, contact us as quickly as possible.

We recommend contacting us within 24 hours at:

info@oliviaandwilliamottawa.com

We will try to update the address where possible, but we cannot guarantee changes once an order has entered processing or fulfillment.

8. Incorrect or Incomplete Addresses

Olivia and William Ottawa is not responsible for delays, unsuccessful deliveries, or additional shipping charges caused by incorrect or incomplete information entered by the customer, except where applicable law requires otherwise.

If a shipment is returned because the delivery information was incorrect, additional shipping costs may apply before the order can be sent again.

9. Packages Marked as Delivered

If tracking information shows that your order has been delivered but you cannot find the package, please first check:

• Around your delivery location
• With other members of your household
• With neighbours
• Your building reception
• Your mailroom
• Any safe delivery location
• The carrier’s tracking information

If you still cannot locate the package, please contact us.

We will review the available information and assist where reasonably possible.

10. Delayed Shipments

Occasional delivery delays can occur.

If your shipment appears delayed, first check the tracking information provided by the carrier.

If there has been no meaningful tracking update for an extended period, contact:

info@oliviaandwilliamottawa.com

We may contact the carrier or fulfillment partner to investigate the shipment.

11. Lost Packages

If a shipment is confirmed as lost during transit, we will review the situation with the relevant carrier or fulfillment partner.

Depending on the circumstances, an appropriate solution may include:

• A replacement shipment
• A refund
• Another reasonable solution

Missing-package concerns should be reported as soon as reasonably possible after the estimated delivery date.

12. Separate Shipments

Some orders may contain products fulfilled by different partners.

This means your order may arrive in more than one package.

If one item arrives before another, this does not necessarily mean that part of your order is missing.

Separate tracking details may be provided where available.

13. Refused or Unclaimed Deliveries

If a customer refuses a delivery or fails to collect a package from a pickup location within the carrier’s required timeframe, the shipment may be returned.

In such cases, additional shipping charges may apply.

Refund eligibility for returned or unclaimed shipments will be assessed in accordance with our Return & Refund Policy and applicable law.

14. Delivery During Promotional Periods

During major promotional campaigns, including the Autumn Revival Sale, order volumes may be higher than usual.

We still aim to process and ship orders within the normal timeframe, but slight delays may occur.

We appreciate your patience during busy periods.

15. Contact Us

For questions regarding shipping, tracking, delivery, or a missing package, please contact:

Olivia and William Ottawa
Ottawa, Ontario, Canada

Email: info@oliviaandwilliamottawa.com